LEGAL THINGS
At Town House Face & Body Clinic, we're committed to being clear and honest about how we work, from how we handle your personal information to what to expect when you book an appointment with us. Below you'll find our full policies covering privacy, cookies, website terms and booking & cancellation, please take a moment to read whichever is relevant to you. If you have any questions at all, we're always happy to help, just get in touch.
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Privacy Policy
Website T&Cs
Cookie Policy
Booking & Cancellation Terms
Last updated: September 2026
Town House Face & Body Clinic respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, complete a form or quiz, sign up to receive communications from us, or book an appointment.
For the purposes of applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, the data controller is:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN [email protected]
1. Information we collect
Information you provide to us. This may include:
If you become a client, we may collect information relevant to your treatment and suitability for treatment. This may include medical history, allergies, medications, previous treatments, skin concerns, contraindications, treatment records, photographs and other information needed to assess your suitability and provide safe, appropriate care.
Some of this information may constitute special category personal data, including health information. We only collect and use this information where it is necessary and permitted under applicable data protection law.
Information collected automatically
When you use our website, we may collect technical information such as your IP address, browser type, device information, approximate location, pages visited and information about how you use our website. This may be collected through cookies and similar technologies.
Please see our Cookie Policy for more information.
2. How we use your information
We may use your information to:
We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected without providing appropriate information or obtaining consent where required.
3. Our lawful basis for using your information
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract - Where processing is necessary to provide a service you have requested, such as arranging and managing your appointment.
Legal obligation - Where we need to process information to comply with a legal or regulatory requirement.
Legitimate interests - Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. For example, this may include managing our business, maintaining appropriate records, responding to enquiries and improving our services.
Consent - Where we ask for your consent, for example to send certain marketing communications or use non-essential cookies. You may withdraw consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Health information - Where we process health information or other special category data, we will also rely on an appropriate additional condition under applicable data protection law.
4. Marketing communications
If you choose to subscribe to our newsletter or marketing communications, we may send you information about Town House, treatments, skincare, events, offers, educational content and other information we think may be relevant to you.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
We will not sell your personal information to third parties for their own marketing purposes.
5. Our skin quiz
Our skin quiz is designed to provide general information and help you explore potential skin concerns and treatment options.
Information provided through the quiz may be used to:
The quiz is not a diagnosis or substitute for an individual consultation. Treatment recommendations are subject to professional assessment and suitability.
6. Who we share your information with
We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services. These may include:
We only share information where there is a legitimate reason to do so and, where appropriate, we require third parties to handle information securely and in accordance with applicable data protection law.
Some service providers may process information outside the UK. Where this happens, we will ensure appropriate safeguards are in place as required by applicable data protection law.
7. How long we keep your information
We only retain personal information for as long as we reasonably need it for the purposes for which it was collected, including to meet legal, regulatory, professional, insurance and accounting requirements.
Different types of information may be retained for different periods. Treatment and clinical records may be retained for an appropriate period in accordance with applicable legal, regulatory, professional and insurance requirements. Marketing information will generally be retained until you unsubscribe or it is no longer reasonably necessary for the purpose for which it was collected.
We may retain certain information for longer where necessary to establish, exercise or defend legal claims or comply with a legal obligation.
8. Keeping your information secure
We take reasonable and appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. Your rights
Depending on the circumstances, you may have rights under applicable data protection law to:
You can exercise your rights by contacting us at [email protected].
We may need to verify your identity before responding to a request.
10. Complaints about your personal information
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
11. Third-party websites
Our website may contain links to third-party websites, including social media platforms and booking services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their own privacy policies before providing personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements. The latest version will always be published on our website with the date it was last updated.
13. Contact us
If you have any questions about this Privacy Policy or how we use your information, please contact:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN [email protected]
Town House Face & Body Clinic respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, complete a form or quiz, sign up to receive communications from us, or book an appointment.
For the purposes of applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, the data controller is:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN [email protected]
1. Information we collect
Information you provide to us. This may include:
- Your name
- Email address
- Telephone number
- Date of birth or age
- Appointment and booking information
- Information provided through our contact or consultation forms
- Information provided when completing our skin quiz
- Your preferences and areas of concern
- Information you provide when subscribing to our newsletter or other marketing communications
- Information you provide when communicating with us by email, telephone or other channels
- Treatment and health information
If you become a client, we may collect information relevant to your treatment and suitability for treatment. This may include medical history, allergies, medications, previous treatments, skin concerns, contraindications, treatment records, photographs and other information needed to assess your suitability and provide safe, appropriate care.
Some of this information may constitute special category personal data, including health information. We only collect and use this information where it is necessary and permitted under applicable data protection law.
Information collected automatically
When you use our website, we may collect technical information such as your IP address, browser type, device information, approximate location, pages visited and information about how you use our website. This may be collected through cookies and similar technologies.
Please see our Cookie Policy for more information.
2. How we use your information
We may use your information to:
- Respond to enquiries and requests
- Arrange consultations and appointments
- Provide treatments and appropriate aftercare
- Assess treatment suitability and maintain appropriate treatment records
- Communicate with you about your appointments
- Process payments and manage bookings
- Send appointment reminders and important service communications
- Respond to questions, feedback or complaints
- Provide information requested through our skin quiz
- Send newsletters and marketing communications where you have consented or where we are otherwise permitted to do so by law
- Improve our website, services and customer experience
- Understand how people use our website
- Administer our business and maintain appropriate business and financial records
- Meet our legal, regulatory and professional obligations
- Protect our business, clients, staff and website from fraud, misuse or other unlawful activity
We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected without providing appropriate information or obtaining consent where required.
3. Our lawful basis for using your information
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract - Where processing is necessary to provide a service you have requested, such as arranging and managing your appointment.
Legal obligation - Where we need to process information to comply with a legal or regulatory requirement.
Legitimate interests - Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. For example, this may include managing our business, maintaining appropriate records, responding to enquiries and improving our services.
Consent - Where we ask for your consent, for example to send certain marketing communications or use non-essential cookies. You may withdraw consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Health information - Where we process health information or other special category data, we will also rely on an appropriate additional condition under applicable data protection law.
4. Marketing communications
If you choose to subscribe to our newsletter or marketing communications, we may send you information about Town House, treatments, skincare, events, offers, educational content and other information we think may be relevant to you.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
We will not sell your personal information to third parties for their own marketing purposes.
5. Our skin quiz
Our skin quiz is designed to provide general information and help you explore potential skin concerns and treatment options.
Information provided through the quiz may be used to:
- Provide your quiz results
- Respond to your request for information
- Contact you where you have requested further information
- Send relevant marketing communications where you have provided the appropriate consent
The quiz is not a diagnosis or substitute for an individual consultation. Treatment recommendations are subject to professional assessment and suitability.
6. Who we share your information with
We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services. These may include:
- Vagaro, our online booking and payment platform
- Website hosting and development providers
- Email marketing and newsletter providers
- Website analytics and technology providers
- IT, cloud storage and software providers
- Payment processors
- Professional advisers, such as accountants, insurers or legal advisers
- Regulators, authorities or law enforcement where we are legally required to do so
We only share information where there is a legitimate reason to do so and, where appropriate, we require third parties to handle information securely and in accordance with applicable data protection law.
Some service providers may process information outside the UK. Where this happens, we will ensure appropriate safeguards are in place as required by applicable data protection law.
7. How long we keep your information
We only retain personal information for as long as we reasonably need it for the purposes for which it was collected, including to meet legal, regulatory, professional, insurance and accounting requirements.
Different types of information may be retained for different periods. Treatment and clinical records may be retained for an appropriate period in accordance with applicable legal, regulatory, professional and insurance requirements. Marketing information will generally be retained until you unsubscribe or it is no longer reasonably necessary for the purpose for which it was collected.
We may retain certain information for longer where necessary to establish, exercise or defend legal claims or comply with a legal obligation.
8. Keeping your information secure
We take reasonable and appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. Your rights
Depending on the circumstances, you may have rights under applicable data protection law to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of information to another organisation in certain circumstances
- Withdraw consent where processing is based on consent
- Object to direct marketing at any time
You can exercise your rights by contacting us at [email protected].
We may need to verify your identity before responding to a request.
10. Complaints about your personal information
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
11. Third-party websites
Our website may contain links to third-party websites, including social media platforms and booking services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their own privacy policies before providing personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements. The latest version will always be published on our website with the date it was last updated.
13. Contact us
If you have any questions about this Privacy Policy or how we use your information, please contact:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN [email protected]
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Last updated: September 2026
These Website Terms & Conditions apply to your use of the Town House Face & Body Clinic website. By using this website, you agree to these terms. If you do not agree with them, please do not use the website.
1. About Town House
Town House Face & Body Clinic is a nurse-led aesthetics clinic based in Cheltenham, Gloucestershire.
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
2. Information on this website
We aim to ensure that the information on this website is accurate, current and helpful. However, information about treatments, skincare, skin concerns and aesthetic procedures is provided for general information purposes only.
Website content does not constitute medical advice, diagnosis or a guarantee that a particular treatment is suitable for you. Every client is different. Treatment suitability, expected outcomes, risks, side effects and aftercare will be discussed as appropriate during your consultation.
A treatment may be declined, postponed or altered where the practitioner considers it clinically inappropriate or unsuitable.
3. Treatment results
Results from aesthetic and skincare treatments vary between individuals. Factors including age, skin type, lifestyle, medical history, previous treatments and individual response can affect results.
No information on this website should be interpreted as a guarantee of a particular result. Before-and-after photographs, where used, show individual client outcomes and are not intended to represent results that every client should expect.
4. Prescription-only medicines
Certain treatments offered by Town House may involve prescription-only medicines. Prescription-only medicines will only be prescribed where clinically appropriate and following an appropriate assessment by a qualified prescriber.
We do not advertise or promote prescription-only medicines to the public.
5. Consultations
A consultation may be required before certain treatments. The purpose of a consultation is to understand your concerns, medical history, treatment goals and suitability, and to discuss appropriate treatment options, risks and expected outcomes.
Completing a consultation form, quiz or enquiry does not guarantee that a particular treatment will be recommended or provided.
6. Website availability
We aim to keep our website available and functioning properly but cannot guarantee that it will always be available, uninterrupted or error-free. We may suspend, withdraw or change the website or any part of it without notice where reasonably necessary.
7. Intellectual property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding and design, belongs to Town House or is used with permission.
You may view and use the website for personal, non-commercial purposes. You must not reproduce, copy, modify, distribute, publish or commercially exploit website content without our prior written permission.
8. External links
Our website may contain links to third-party websites. These links are provided for convenience and do not mean that Town House endorses or accepts responsibility for those websites, their content, products, services or privacy practices.
9. User-submitted information
Where you submit information through our website, including through contact forms, consultation forms or our skin quiz, you are responsible for ensuring that the information you provide is accurate and complete to the best of your knowledge.
Our use of personal information is governed by our Privacy Policy.
10. Website security
We take reasonable steps to maintain the security of our website but cannot guarantee that the website will be free from viruses, malware or other harmful components. You are responsible for using appropriate security measures when accessing the website.
11. Limitation of liability
To the fullest extent permitted by law, Town House will not be liable for losses arising from your use of or reliance upon information provided on this website where such liability cannot reasonably be attributed to our breach of a legal duty.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.
Nothing in these Terms affects your statutory consumer rights.
12. Changes to these terms
We may update these Terms from time to time. The latest version will be published on this page and will apply from the date stated above.
13. Governing law
These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms or your use of this website will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have as a consumer.
14. Contact
If you have questions about these Terms, please contact:
Town House Face & Body Clinic TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
These Website Terms & Conditions apply to your use of the Town House Face & Body Clinic website. By using this website, you agree to these terms. If you do not agree with them, please do not use the website.
1. About Town House
Town House Face & Body Clinic is a nurse-led aesthetics clinic based in Cheltenham, Gloucestershire.
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
2. Information on this website
We aim to ensure that the information on this website is accurate, current and helpful. However, information about treatments, skincare, skin concerns and aesthetic procedures is provided for general information purposes only.
Website content does not constitute medical advice, diagnosis or a guarantee that a particular treatment is suitable for you. Every client is different. Treatment suitability, expected outcomes, risks, side effects and aftercare will be discussed as appropriate during your consultation.
A treatment may be declined, postponed or altered where the practitioner considers it clinically inappropriate or unsuitable.
3. Treatment results
Results from aesthetic and skincare treatments vary between individuals. Factors including age, skin type, lifestyle, medical history, previous treatments and individual response can affect results.
No information on this website should be interpreted as a guarantee of a particular result. Before-and-after photographs, where used, show individual client outcomes and are not intended to represent results that every client should expect.
4. Prescription-only medicines
Certain treatments offered by Town House may involve prescription-only medicines. Prescription-only medicines will only be prescribed where clinically appropriate and following an appropriate assessment by a qualified prescriber.
We do not advertise or promote prescription-only medicines to the public.
5. Consultations
A consultation may be required before certain treatments. The purpose of a consultation is to understand your concerns, medical history, treatment goals and suitability, and to discuss appropriate treatment options, risks and expected outcomes.
Completing a consultation form, quiz or enquiry does not guarantee that a particular treatment will be recommended or provided.
6. Website availability
We aim to keep our website available and functioning properly but cannot guarantee that it will always be available, uninterrupted or error-free. We may suspend, withdraw or change the website or any part of it without notice where reasonably necessary.
7. Intellectual property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding and design, belongs to Town House or is used with permission.
You may view and use the website for personal, non-commercial purposes. You must not reproduce, copy, modify, distribute, publish or commercially exploit website content without our prior written permission.
8. External links
Our website may contain links to third-party websites. These links are provided for convenience and do not mean that Town House endorses or accepts responsibility for those websites, their content, products, services or privacy practices.
9. User-submitted information
Where you submit information through our website, including through contact forms, consultation forms or our skin quiz, you are responsible for ensuring that the information you provide is accurate and complete to the best of your knowledge.
Our use of personal information is governed by our Privacy Policy.
10. Website security
We take reasonable steps to maintain the security of our website but cannot guarantee that the website will be free from viruses, malware or other harmful components. You are responsible for using appropriate security measures when accessing the website.
11. Limitation of liability
To the fullest extent permitted by law, Town House will not be liable for losses arising from your use of or reliance upon information provided on this website where such liability cannot reasonably be attributed to our breach of a legal duty.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.
Nothing in these Terms affects your statutory consumer rights.
12. Changes to these terms
We may update these Terms from time to time. The latest version will be published on this page and will apply from the date stated above.
13. Governing law
These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms or your use of this website will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have as a consumer.
14. Contact
If you have questions about these Terms, please contact:
Town House Face & Body Clinic TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
Privacy Policy
Website T&Cs
Cookie Policy
Booking & Cancellation Terms
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Last updated: September 2026
This Cookie Policy explains how Town House Face & Body Clinic ("Town House", "we", "us" or "our") uses cookies and similar technologies when you visit our website.
1. What are cookies?
Cookies are small files stored on your device when you visit a website. They can help websites function properly, remember preferences, understand how visitors use the website and, where consent has been provided, support analytics and marketing activities.
2. How we use cookies
Strictly necessary cookies - These are required for the website to function properly or to provide a service you have requested. These may include cookies used for security, website functionality, forms or booking functionality. These cookies do not generally require consent where they are strictly necessary for the service requested.
Analytics cookies - We may use analytics technologies to understand how visitors use our website, including which pages are visited and how visitors navigate the site. This helps us improve the website and understand what content is useful to visitors. Analytics cookies will only be used where the required consent has been obtained.
Marketing and advertising cookies - Where applicable, we may use cookies or similar technologies associated with advertising or social media platforms to understand the effectiveness of advertising, measure website activity or provide more relevant marketing. These technologies will only be used where the required consent has been obtained.
3. Managing your cookie preferences
When you first visit our website, you may be given the option to accept or reject non-essential cookies. You can change your preferences at any time using the cookie settings available on our website.
You can also adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect how the website functions.
4. Third-party cookies
Some third-party services used on our website may set their own cookies or similar technologies. These may include website analytics, social media, embedded content and booking services. The use of these technologies is subject to the relevant third party's own privacy and cookie policies.
5. Changes to this Cookie Policy
We may update this Cookie Policy when our website, technology or use of cookies changes. The latest version will always be available on our website.
6. Contact us
If you have questions about our use of cookies, please contact:
Town House Face & Body Clinic TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
This Cookie Policy explains how Town House Face & Body Clinic ("Town House", "we", "us" or "our") uses cookies and similar technologies when you visit our website.
1. What are cookies?
Cookies are small files stored on your device when you visit a website. They can help websites function properly, remember preferences, understand how visitors use the website and, where consent has been provided, support analytics and marketing activities.
2. How we use cookies
Strictly necessary cookies - These are required for the website to function properly or to provide a service you have requested. These may include cookies used for security, website functionality, forms or booking functionality. These cookies do not generally require consent where they are strictly necessary for the service requested.
Analytics cookies - We may use analytics technologies to understand how visitors use our website, including which pages are visited and how visitors navigate the site. This helps us improve the website and understand what content is useful to visitors. Analytics cookies will only be used where the required consent has been obtained.
Marketing and advertising cookies - Where applicable, we may use cookies or similar technologies associated with advertising or social media platforms to understand the effectiveness of advertising, measure website activity or provide more relevant marketing. These technologies will only be used where the required consent has been obtained.
3. Managing your cookie preferences
When you first visit our website, you may be given the option to accept or reject non-essential cookies. You can change your preferences at any time using the cookie settings available on our website.
You can also adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect how the website functions.
4. Third-party cookies
Some third-party services used on our website may set their own cookies or similar technologies. These may include website analytics, social media, embedded content and booking services. The use of these technologies is subject to the relevant third party's own privacy and cookie policies.
5. Changes to this Cookie Policy
We may update this Cookie Policy when our website, technology or use of cookies changes. The latest version will always be available on our website.
6. Contact us
If you have questions about our use of cookies, please contact:
Town House Face & Body Clinic TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
Privacy Policy
Website T&Cs
Cookie Policy
Booking & Cancellation Terms
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Last updated: September 2026
These Booking & Cancellation Terms apply to appointments booked with Town House Face & Body Clinic ("Town House", "we", "us" or "our"). By making an appointment with us, you agree to these terms.
1. Booking appointments
Appointments may be booked through our website, Vagaro or by telephone. An appointment is confirmed once the booking has been accepted and, where applicable, any required deposit or payment has been made.
We reserve the right to decline or postpone an appointment where a treatment is not considered appropriate or safe.
2. Consultations and treatment suitability
Certain treatments may require a consultation before treatment. A consultation does not guarantee that a particular treatment will be recommended or carried out.
Your practitioner may decide that a treatment is unsuitable, should be postponed or that an alternative treatment would be more appropriate. This may be due to your medical history, medication, skin condition, previous treatment, contraindications, treatment expectations or other clinical considerations.
3. Cancellation and rescheduling
We understand that plans can change. We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Where at least 24 hours' notice is provided, you may reschedule your appointment without a cancellation charge, subject to availability. Where less than 24 hours' notice is provided, or if you do not attend your appointment, a cancellation or no-show charge may apply. The applicable charge will be communicated to you at the time of booking or before your appointment is confirmed.
4. Late arrival
If you arrive late, we will do our best to accommodate you. However, if your lateness means there is insufficient time to safely or appropriately provide your treatment, your appointment may need to be shortened, altered or rescheduled.
A late cancellation charge may apply where an appointment cannot proceed because of late arrival.
5. Deposits and payments
Where a deposit or advance payment is required, this will be explained at the time of booking. Deposits may be applied towards the cost of your treatment.
Where an appointment is cancelled with less than 24 hours' notice or missed without notice, any applicable cancellation charge may be deducted from the deposit or payment already made. Nothing in these terms affects any statutory rights you may have.
6. Treatment packages and memberships
Where Town House offers treatment packages, memberships or courses, the specific terms applying to that package or membership will be provided at the time of purchase. Package or membership benefits may be subject to availability, treatment suitability and any stated expiry or usage conditions.
Packages and memberships are not transferable unless Town House has expressly agreed otherwise.
7. Gift vouchers
Gift vouchers may be subject to specific terms, including an expiry date. The applicable terms will be provided when the voucher is purchased. Gift vouchers cannot be exchanged for cash unless required by law.
8. Refunds
Refunds will be considered in accordance with applicable consumer law and the circumstances of the purchase. Where a treatment has already been provided, we cannot guarantee a refund simply because you are unhappy with the aesthetic outcome, particularly where the treatment was provided appropriately and in accordance with the agreed treatment plan.
However, if you have concerns about your treatment or its outcome, please contact us as soon as possible so that we can assess the situation and discuss appropriate next steps. Nothing in these terms limits your statutory consumer rights.
9. Treatment results
Aesthetic treatments produce individual results and outcomes cannot be guaranteed. Your practitioner will discuss realistic expectations with you before treatment. Photographs or examples of other clients' results should not be interpreted as a guarantee of the result you will achieve.
10. Medical information
You must provide accurate and complete information about your health, medication, allergies, previous treatments and any other information relevant to your treatment. You should tell us if anything changes between your consultation and treatment.
Failure to provide relevant information may affect your suitability for treatment and the safety of the procedure.
11. Aftercare and complications
You will be given appropriate aftercare information following treatment. You should follow the aftercare instructions provided and contact Town House promptly if you experience unexpected or concerning symptoms.
In an emergency, seek appropriate urgent medical attention.
12. Our right to cancel
We may need to cancel or reschedule an appointment due to practitioner illness, unforeseen circumstances, clinical concerns, equipment issues or other circumstances outside our reasonable control. Where we cancel an appointment, we will make reasonable efforts to contact you and offer an alternative appointment where possible.
Where appropriate, any payment made for a treatment that has not been provided will be refunded.
13. Statutory rights
Nothing in these Booking & Cancellation Terms is intended to remove or restrict any rights you have under applicable consumer protection law. Where you have a legal right to a refund, cancellation or other remedy, that right will continue to apply.
14. Changes to these terms
We may update these Booking & Cancellation Terms from time to time. The version applicable to your booking will generally be the version in force when you make your appointment, unless a change is required by law.
15. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights.
16. Contact us
If you have any questions regarding bookings, cancellations or these terms, please contact:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
These Booking & Cancellation Terms apply to appointments booked with Town House Face & Body Clinic ("Town House", "we", "us" or "our"). By making an appointment with us, you agree to these terms.
1. Booking appointments
Appointments may be booked through our website, Vagaro or by telephone. An appointment is confirmed once the booking has been accepted and, where applicable, any required deposit or payment has been made.
We reserve the right to decline or postpone an appointment where a treatment is not considered appropriate or safe.
2. Consultations and treatment suitability
Certain treatments may require a consultation before treatment. A consultation does not guarantee that a particular treatment will be recommended or carried out.
Your practitioner may decide that a treatment is unsuitable, should be postponed or that an alternative treatment would be more appropriate. This may be due to your medical history, medication, skin condition, previous treatment, contraindications, treatment expectations or other clinical considerations.
3. Cancellation and rescheduling
We understand that plans can change. We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Where at least 24 hours' notice is provided, you may reschedule your appointment without a cancellation charge, subject to availability. Where less than 24 hours' notice is provided, or if you do not attend your appointment, a cancellation or no-show charge may apply. The applicable charge will be communicated to you at the time of booking or before your appointment is confirmed.
4. Late arrival
If you arrive late, we will do our best to accommodate you. However, if your lateness means there is insufficient time to safely or appropriately provide your treatment, your appointment may need to be shortened, altered or rescheduled.
A late cancellation charge may apply where an appointment cannot proceed because of late arrival.
5. Deposits and payments
Where a deposit or advance payment is required, this will be explained at the time of booking. Deposits may be applied towards the cost of your treatment.
Where an appointment is cancelled with less than 24 hours' notice or missed without notice, any applicable cancellation charge may be deducted from the deposit or payment already made. Nothing in these terms affects any statutory rights you may have.
6. Treatment packages and memberships
Where Town House offers treatment packages, memberships or courses, the specific terms applying to that package or membership will be provided at the time of purchase. Package or membership benefits may be subject to availability, treatment suitability and any stated expiry or usage conditions.
Packages and memberships are not transferable unless Town House has expressly agreed otherwise.
7. Gift vouchers
Gift vouchers may be subject to specific terms, including an expiry date. The applicable terms will be provided when the voucher is purchased. Gift vouchers cannot be exchanged for cash unless required by law.
8. Refunds
Refunds will be considered in accordance with applicable consumer law and the circumstances of the purchase. Where a treatment has already been provided, we cannot guarantee a refund simply because you are unhappy with the aesthetic outcome, particularly where the treatment was provided appropriately and in accordance with the agreed treatment plan.
However, if you have concerns about your treatment or its outcome, please contact us as soon as possible so that we can assess the situation and discuss appropriate next steps. Nothing in these terms limits your statutory consumer rights.
9. Treatment results
Aesthetic treatments produce individual results and outcomes cannot be guaranteed. Your practitioner will discuss realistic expectations with you before treatment. Photographs or examples of other clients' results should not be interpreted as a guarantee of the result you will achieve.
10. Medical information
You must provide accurate and complete information about your health, medication, allergies, previous treatments and any other information relevant to your treatment. You should tell us if anything changes between your consultation and treatment.
Failure to provide relevant information may affect your suitability for treatment and the safety of the procedure.
11. Aftercare and complications
You will be given appropriate aftercare information following treatment. You should follow the aftercare instructions provided and contact Town House promptly if you experience unexpected or concerning symptoms.
In an emergency, seek appropriate urgent medical attention.
12. Our right to cancel
We may need to cancel or reschedule an appointment due to practitioner illness, unforeseen circumstances, clinical concerns, equipment issues or other circumstances outside our reasonable control. Where we cancel an appointment, we will make reasonable efforts to contact you and offer an alternative appointment where possible.
Where appropriate, any payment made for a treatment that has not been provided will be refunded.
13. Statutory rights
Nothing in these Booking & Cancellation Terms is intended to remove or restrict any rights you have under applicable consumer protection law. Where you have a legal right to a refund, cancellation or other remedy, that right will continue to apply.
14. Changes to these terms
We may update these Booking & Cancellation Terms from time to time. The version applicable to your booking will generally be the version in force when you make your appointment, unless a change is required by law.
15. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights.
16. Contact us
If you have any questions regarding bookings, cancellations or these terms, please contact:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
Privacy Policy
Website T&Cs
Cookie Policy
Booking & Cancellation Terms
Privacy Policy
Website T&Cs
Cookie Policy
Booking & Cancellation Terms
Privacy Policy
Last updated: September 2026
Town House Face & Body Clinic respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, complete a form or quiz, sign up to receive communications from us, or book an appointment.
For the purposes of applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, the data controller is:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN [email protected]
1. Information we collect
Information you provide to us. This may include:
If you become a client, we may collect information relevant to your treatment and suitability for treatment. This may include medical history, allergies, medications, previous treatments, skin concerns, contraindications, treatment records, photographs and other information needed to assess your suitability and provide safe, appropriate care.
Some of this information may constitute special category personal data, including health information. We only collect and use this information where it is necessary and permitted under applicable data protection law.
Information collected automatically
When you use our website, we may collect technical information such as your IP address, browser type, device information, approximate location, pages visited and information about how you use our website. This may be collected through cookies and similar technologies.
Please see our Cookie Policy for more information.
2. How we use your information
We may use your information to:
We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected without providing appropriate information or obtaining consent where required.
3. Our lawful basis for using your information
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract - Where processing is necessary to provide a service you have requested, such as arranging and managing your appointment.
Legal obligation - Where we need to process information to comply with a legal or regulatory requirement.
Legitimate interests - Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. For example, this may include managing our business, maintaining appropriate records, responding to enquiries and improving our services.
Consent - Where we ask for your consent, for example to send certain marketing communications or use non-essential cookies. You may withdraw consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Health information - Where we process health information or other special category data, we will also rely on an appropriate additional condition under applicable data protection law.
4. Marketing communications
If you choose to subscribe to our newsletter or marketing communications, we may send you information about Town House, treatments, skincare, events, offers, educational content and other information we think may be relevant to you.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
We will not sell your personal information to third parties for their own marketing purposes.
5. Our skin quiz
Our skin quiz is designed to provide general information and help you explore potential skin concerns and treatment options.
Information provided through the quiz may be used to:
The quiz is not a diagnosis or substitute for an individual consultation. Treatment recommendations are subject to professional assessment and suitability.
6. Who we share your information with
We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services. These may include:
We only share information where there is a legitimate reason to do so and, where appropriate, we require third parties to handle information securely and in accordance with applicable data protection law.
Some service providers may process information outside the UK. Where this happens, we will ensure appropriate safeguards are in place as required by applicable data protection law.
7. How long we keep your information
We only retain personal information for as long as we reasonably need it for the purposes for which it was collected, including to meet legal, regulatory, professional, insurance and accounting requirements.
Different types of information may be retained for different periods. Treatment and clinical records may be retained for an appropriate period in accordance with applicable legal, regulatory, professional and insurance requirements. Marketing information will generally be retained until you unsubscribe or it is no longer reasonably necessary for the purpose for which it was collected.
We may retain certain information for longer where necessary to establish, exercise or defend legal claims or comply with a legal obligation.
8. Keeping your information secure
We take reasonable and appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. Your rights
Depending on the circumstances, you may have rights under applicable data protection law to:
You can exercise your rights by contacting us at [email protected].
We may need to verify your identity before responding to a request.
10. Complaints about your personal information
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
11. Third-party websites
Our website may contain links to third-party websites, including social media platforms and booking services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their own privacy policies before providing personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements. The latest version will always be published on our website with the date it was last updated.
13. Contact us
If you have any questions about this Privacy Policy or how we use your information, please contact:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN [email protected]
Town House Face & Body Clinic respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, complete a form or quiz, sign up to receive communications from us, or book an appointment.
For the purposes of applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, the data controller is:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN [email protected]
1. Information we collect
Information you provide to us. This may include:
- Your name
- Email address
- Telephone number
- Date of birth or age
- Appointment and booking information
- Information provided through our contact or consultation forms
- Information provided when completing our skin quiz
- Your preferences and areas of concern
- Information you provide when subscribing to our newsletter or other marketing communications
- Information you provide when communicating with us by email, telephone or other channels
- Treatment and health information
If you become a client, we may collect information relevant to your treatment and suitability for treatment. This may include medical history, allergies, medications, previous treatments, skin concerns, contraindications, treatment records, photographs and other information needed to assess your suitability and provide safe, appropriate care.
Some of this information may constitute special category personal data, including health information. We only collect and use this information where it is necessary and permitted under applicable data protection law.
Information collected automatically
When you use our website, we may collect technical information such as your IP address, browser type, device information, approximate location, pages visited and information about how you use our website. This may be collected through cookies and similar technologies.
Please see our Cookie Policy for more information.
2. How we use your information
We may use your information to:
- Respond to enquiries and requests
- Arrange consultations and appointments
- Provide treatments and appropriate aftercare
- Assess treatment suitability and maintain appropriate treatment records
- Communicate with you about your appointments
- Process payments and manage bookings
- Send appointment reminders and important service communications
- Respond to questions, feedback or complaints
- Provide information requested through our skin quiz
- Send newsletters and marketing communications where you have consented or where we are otherwise permitted to do so by law
- Improve our website, services and customer experience
- Understand how people use our website
- Administer our business and maintain appropriate business and financial records
- Meet our legal, regulatory and professional obligations
- Protect our business, clients, staff and website from fraud, misuse or other unlawful activity
We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected without providing appropriate information or obtaining consent where required.
3. Our lawful basis for using your information
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract - Where processing is necessary to provide a service you have requested, such as arranging and managing your appointment.
Legal obligation - Where we need to process information to comply with a legal or regulatory requirement.
Legitimate interests - Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. For example, this may include managing our business, maintaining appropriate records, responding to enquiries and improving our services.
Consent - Where we ask for your consent, for example to send certain marketing communications or use non-essential cookies. You may withdraw consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Health information - Where we process health information or other special category data, we will also rely on an appropriate additional condition under applicable data protection law.
4. Marketing communications
If you choose to subscribe to our newsletter or marketing communications, we may send you information about Town House, treatments, skincare, events, offers, educational content and other information we think may be relevant to you.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
We will not sell your personal information to third parties for their own marketing purposes.
5. Our skin quiz
Our skin quiz is designed to provide general information and help you explore potential skin concerns and treatment options.
Information provided through the quiz may be used to:
- Provide your quiz results
- Respond to your request for information
- Contact you where you have requested further information
- Send relevant marketing communications where you have provided the appropriate consent
The quiz is not a diagnosis or substitute for an individual consultation. Treatment recommendations are subject to professional assessment and suitability.
6. Who we share your information with
We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services. These may include:
- Vagaro, our online booking and payment platform
- Website hosting and development providers
- Email marketing and newsletter providers
- Website analytics and technology providers
- IT, cloud storage and software providers
- Payment processors
- Professional advisers, such as accountants, insurers or legal advisers
- Regulators, authorities or law enforcement where we are legally required to do so
We only share information where there is a legitimate reason to do so and, where appropriate, we require third parties to handle information securely and in accordance with applicable data protection law.
Some service providers may process information outside the UK. Where this happens, we will ensure appropriate safeguards are in place as required by applicable data protection law.
7. How long we keep your information
We only retain personal information for as long as we reasonably need it for the purposes for which it was collected, including to meet legal, regulatory, professional, insurance and accounting requirements.
Different types of information may be retained for different periods. Treatment and clinical records may be retained for an appropriate period in accordance with applicable legal, regulatory, professional and insurance requirements. Marketing information will generally be retained until you unsubscribe or it is no longer reasonably necessary for the purpose for which it was collected.
We may retain certain information for longer where necessary to establish, exercise or defend legal claims or comply with a legal obligation.
8. Keeping your information secure
We take reasonable and appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. Your rights
Depending on the circumstances, you may have rights under applicable data protection law to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of information to another organisation in certain circumstances
- Withdraw consent where processing is based on consent
- Object to direct marketing at any time
You can exercise your rights by contacting us at [email protected].
We may need to verify your identity before responding to a request.
10. Complaints about your personal information
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
11. Third-party websites
Our website may contain links to third-party websites, including social media platforms and booking services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their own privacy policies before providing personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements. The latest version will always be published on our website with the date it was last updated.
13. Contact us
If you have any questions about this Privacy Policy or how we use your information, please contact:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN [email protected]
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WEBSITE T&CS
Last updated: September 2026
These Website Terms & Conditions apply to your use of the Town House Face & Body Clinic website. By using this website, you agree to these terms. If you do not agree with them, please do not use the website.
1. About Town House
Town House Face & Body Clinic is a nurse-led aesthetics clinic based in Cheltenham, Gloucestershire.
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
2. Information on this website
We aim to ensure that the information on this website is accurate, current and helpful. However, information about treatments, skincare, skin concerns and aesthetic procedures is provided for general information purposes only.
Website content does not constitute medical advice, diagnosis or a guarantee that a particular treatment is suitable for you. Every client is different. Treatment suitability, expected outcomes, risks, side effects and aftercare will be discussed as appropriate during your consultation.
A treatment may be declined, postponed or altered where the practitioner considers it clinically inappropriate or unsuitable.
3. Treatment results
Results from aesthetic and skincare treatments vary between individuals. Factors including age, skin type, lifestyle, medical history, previous treatments and individual response can affect results.
No information on this website should be interpreted as a guarantee of a particular result. Before-and-after photographs, where used, show individual client outcomes and are not intended to represent results that every client should expect.
4. Prescription-only medicines
Certain treatments offered by Town House may involve prescription-only medicines. Prescription-only medicines will only be prescribed where clinically appropriate and following an appropriate assessment by a qualified prescriber.
We do not advertise or promote prescription-only medicines to the public.
5. Consultations
A consultation may be required before certain treatments. The purpose of a consultation is to understand your concerns, medical history, treatment goals and suitability, and to discuss appropriate treatment options, risks and expected outcomes.
Completing a consultation form, quiz or enquiry does not guarantee that a particular treatment will be recommended or provided.
6. Website availability
We aim to keep our website available and functioning properly but cannot guarantee that it will always be available, uninterrupted or error-free. We may suspend, withdraw or change the website or any part of it without notice where reasonably necessary.
7. Intellectual property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding and design, belongs to Town House or is used with permission.
You may view and use the website for personal, non-commercial purposes. You must not reproduce, copy, modify, distribute, publish or commercially exploit website content without our prior written permission.
8. External links
Our website may contain links to third-party websites. These links are provided for convenience and do not mean that Town House endorses or accepts responsibility for those websites, their content, products, services or privacy practices.
9. User-submitted information
Where you submit information through our website, including through contact forms, consultation forms or our skin quiz, you are responsible for ensuring that the information you provide is accurate and complete to the best of your knowledge.
Our use of personal information is governed by our Privacy Policy.
10. Website security
We take reasonable steps to maintain the security of our website but cannot guarantee that the website will be free from viruses, malware or other harmful components. You are responsible for using appropriate security measures when accessing the website.
11. Limitation of liability
To the fullest extent permitted by law, Town House will not be liable for losses arising from your use of or reliance upon information provided on this website where such liability cannot reasonably be attributed to our breach of a legal duty.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.
Nothing in these Terms affects your statutory consumer rights.
12. Changes to these terms
We may update these Terms from time to time. The latest version will be published on this page and will apply from the date stated above.
13. Governing law
These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms or your use of this website will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have as a consumer.
14. Contact
If you have questions about these Terms, please contact:
Town House Face & Body Clinic TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
These Website Terms & Conditions apply to your use of the Town House Face & Body Clinic website. By using this website, you agree to these terms. If you do not agree with them, please do not use the website.
1. About Town House
Town House Face & Body Clinic is a nurse-led aesthetics clinic based in Cheltenham, Gloucestershire.
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
2. Information on this website
We aim to ensure that the information on this website is accurate, current and helpful. However, information about treatments, skincare, skin concerns and aesthetic procedures is provided for general information purposes only.
Website content does not constitute medical advice, diagnosis or a guarantee that a particular treatment is suitable for you. Every client is different. Treatment suitability, expected outcomes, risks, side effects and aftercare will be discussed as appropriate during your consultation.
A treatment may be declined, postponed or altered where the practitioner considers it clinically inappropriate or unsuitable.
3. Treatment results
Results from aesthetic and skincare treatments vary between individuals. Factors including age, skin type, lifestyle, medical history, previous treatments and individual response can affect results.
No information on this website should be interpreted as a guarantee of a particular result. Before-and-after photographs, where used, show individual client outcomes and are not intended to represent results that every client should expect.
4. Prescription-only medicines
Certain treatments offered by Town House may involve prescription-only medicines. Prescription-only medicines will only be prescribed where clinically appropriate and following an appropriate assessment by a qualified prescriber.
We do not advertise or promote prescription-only medicines to the public.
5. Consultations
A consultation may be required before certain treatments. The purpose of a consultation is to understand your concerns, medical history, treatment goals and suitability, and to discuss appropriate treatment options, risks and expected outcomes.
Completing a consultation form, quiz or enquiry does not guarantee that a particular treatment will be recommended or provided.
6. Website availability
We aim to keep our website available and functioning properly but cannot guarantee that it will always be available, uninterrupted or error-free. We may suspend, withdraw or change the website or any part of it without notice where reasonably necessary.
7. Intellectual property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding and design, belongs to Town House or is used with permission.
You may view and use the website for personal, non-commercial purposes. You must not reproduce, copy, modify, distribute, publish or commercially exploit website content without our prior written permission.
8. External links
Our website may contain links to third-party websites. These links are provided for convenience and do not mean that Town House endorses or accepts responsibility for those websites, their content, products, services or privacy practices.
9. User-submitted information
Where you submit information through our website, including through contact forms, consultation forms or our skin quiz, you are responsible for ensuring that the information you provide is accurate and complete to the best of your knowledge.
Our use of personal information is governed by our Privacy Policy.
10. Website security
We take reasonable steps to maintain the security of our website but cannot guarantee that the website will be free from viruses, malware or other harmful components. You are responsible for using appropriate security measures when accessing the website.
11. Limitation of liability
To the fullest extent permitted by law, Town House will not be liable for losses arising from your use of or reliance upon information provided on this website where such liability cannot reasonably be attributed to our breach of a legal duty.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.
Nothing in these Terms affects your statutory consumer rights.
12. Changes to these terms
We may update these Terms from time to time. The latest version will be published on this page and will apply from the date stated above.
13. Governing law
These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms or your use of this website will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have as a consumer.
14. Contact
If you have questions about these Terms, please contact:
Town House Face & Body Clinic TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
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Last updated: September 2026
These Booking & Cancellation Terms apply to appointments booked with Town House Face & Body Clinic ("Town House", "we", "us" or "our"). By making an appointment with us, you agree to these terms.
1. Booking appointments
Appointments may be booked through our website, Vagaro or by telephone. An appointment is confirmed once the booking has been accepted and, where applicable, any required deposit or payment has been made.
We reserve the right to decline or postpone an appointment where a treatment is not considered appropriate or safe.
2. Consultations and treatment suitability
Certain treatments may require a consultation before treatment. A consultation does not guarantee that a particular treatment will be recommended or carried out.
Your practitioner may decide that a treatment is unsuitable, should be postponed or that an alternative treatment would be more appropriate. This may be due to your medical history, medication, skin condition, previous treatment, contraindications, treatment expectations or other clinical considerations.
3. Cancellation and rescheduling
We understand that plans can change. We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Where at least 24 hours' notice is provided, you may reschedule your appointment without a cancellation charge, subject to availability. Where less than 24 hours' notice is provided, or if you do not attend your appointment, a cancellation or no-show charge may apply. The applicable charge will be communicated to you at the time of booking or before your appointment is confirmed.
4. Late arrival
If you arrive late, we will do our best to accommodate you. However, if your lateness means there is insufficient time to safely or appropriately provide your treatment, your appointment may need to be shortened, altered or rescheduled.
A late cancellation charge may apply where an appointment cannot proceed because of late arrival.
5. Deposits and payments
Where a deposit or advance payment is required, this will be explained at the time of booking. Deposits may be applied towards the cost of your treatment.
Where an appointment is cancelled with less than 24 hours' notice or missed without notice, any applicable cancellation charge may be deducted from the deposit or payment already made. Nothing in these terms affects any statutory rights you may have.
6. Treatment packages and memberships
Where Town House offers treatment packages, memberships or courses, the specific terms applying to that package or membership will be provided at the time of purchase. Package or membership benefits may be subject to availability, treatment suitability and any stated expiry or usage conditions.
Packages and memberships are not transferable unless Town House has expressly agreed otherwise.
7. Gift vouchers
Gift vouchers may be subject to specific terms, including an expiry date. The applicable terms will be provided when the voucher is purchased. Gift vouchers cannot be exchanged for cash unless required by law.
8. Refunds
Refunds will be considered in accordance with applicable consumer law and the circumstances of the purchase. Where a treatment has already been provided, we cannot guarantee a refund simply because you are unhappy with the aesthetic outcome, particularly where the treatment was provided appropriately and in accordance with the agreed treatment plan.
However, if you have concerns about your treatment or its outcome, please contact us as soon as possible so that we can assess the situation and discuss appropriate next steps. Nothing in these terms limits your statutory consumer rights.
9. Treatment results
Aesthetic treatments produce individual results and outcomes cannot be guaranteed. Your practitioner will discuss realistic expectations with you before treatment. Photographs or examples of other clients' results should not be interpreted as a guarantee of the result you will achieve.
10. Medical information
You must provide accurate and complete information about your health, medication, allergies, previous treatments and any other information relevant to your treatment. You should tell us if anything changes between your consultation and treatment.
Failure to provide relevant information may affect your suitability for treatment and the safety of the procedure.
11. Aftercare and complications
You will be given appropriate aftercare information following treatment. You should follow the aftercare instructions provided and contact Town House promptly if you experience unexpected or concerning symptoms.
In an emergency, seek appropriate urgent medical attention.
12. Our right to cancel
We may need to cancel or reschedule an appointment due to practitioner illness, unforeseen circumstances, clinical concerns, equipment issues or other circumstances outside our reasonable control. Where we cancel an appointment, we will make reasonable efforts to contact you and offer an alternative appointment where possible.
Where appropriate, any payment made for a treatment that has not been provided will be refunded.
13. Statutory rights
Nothing in these Booking & Cancellation Terms is intended to remove or restrict any rights you have under applicable consumer protection law. Where you have a legal right to a refund, cancellation or other remedy, that right will continue to apply.
14. Changes to these terms
We may update these Booking & Cancellation Terms from time to time. The version applicable to your booking will generally be the version in force when you make your appointment, unless a change is required by law.
15. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights.
16. Contact us
If you have any questions regarding bookings, cancellations or these terms, please contact:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]
These Booking & Cancellation Terms apply to appointments booked with Town House Face & Body Clinic ("Town House", "we", "us" or "our"). By making an appointment with us, you agree to these terms.
1. Booking appointments
Appointments may be booked through our website, Vagaro or by telephone. An appointment is confirmed once the booking has been accepted and, where applicable, any required deposit or payment has been made.
We reserve the right to decline or postpone an appointment where a treatment is not considered appropriate or safe.
2. Consultations and treatment suitability
Certain treatments may require a consultation before treatment. A consultation does not guarantee that a particular treatment will be recommended or carried out.
Your practitioner may decide that a treatment is unsuitable, should be postponed or that an alternative treatment would be more appropriate. This may be due to your medical history, medication, skin condition, previous treatment, contraindications, treatment expectations or other clinical considerations.
3. Cancellation and rescheduling
We understand that plans can change. We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Where at least 24 hours' notice is provided, you may reschedule your appointment without a cancellation charge, subject to availability. Where less than 24 hours' notice is provided, or if you do not attend your appointment, a cancellation or no-show charge may apply. The applicable charge will be communicated to you at the time of booking or before your appointment is confirmed.
4. Late arrival
If you arrive late, we will do our best to accommodate you. However, if your lateness means there is insufficient time to safely or appropriately provide your treatment, your appointment may need to be shortened, altered or rescheduled.
A late cancellation charge may apply where an appointment cannot proceed because of late arrival.
5. Deposits and payments
Where a deposit or advance payment is required, this will be explained at the time of booking. Deposits may be applied towards the cost of your treatment.
Where an appointment is cancelled with less than 24 hours' notice or missed without notice, any applicable cancellation charge may be deducted from the deposit or payment already made. Nothing in these terms affects any statutory rights you may have.
6. Treatment packages and memberships
Where Town House offers treatment packages, memberships or courses, the specific terms applying to that package or membership will be provided at the time of purchase. Package or membership benefits may be subject to availability, treatment suitability and any stated expiry or usage conditions.
Packages and memberships are not transferable unless Town House has expressly agreed otherwise.
7. Gift vouchers
Gift vouchers may be subject to specific terms, including an expiry date. The applicable terms will be provided when the voucher is purchased. Gift vouchers cannot be exchanged for cash unless required by law.
8. Refunds
Refunds will be considered in accordance with applicable consumer law and the circumstances of the purchase. Where a treatment has already been provided, we cannot guarantee a refund simply because you are unhappy with the aesthetic outcome, particularly where the treatment was provided appropriately and in accordance with the agreed treatment plan.
However, if you have concerns about your treatment or its outcome, please contact us as soon as possible so that we can assess the situation and discuss appropriate next steps. Nothing in these terms limits your statutory consumer rights.
9. Treatment results
Aesthetic treatments produce individual results and outcomes cannot be guaranteed. Your practitioner will discuss realistic expectations with you before treatment. Photographs or examples of other clients' results should not be interpreted as a guarantee of the result you will achieve.
10. Medical information
You must provide accurate and complete information about your health, medication, allergies, previous treatments and any other information relevant to your treatment. You should tell us if anything changes between your consultation and treatment.
Failure to provide relevant information may affect your suitability for treatment and the safety of the procedure.
11. Aftercare and complications
You will be given appropriate aftercare information following treatment. You should follow the aftercare instructions provided and contact Town House promptly if you experience unexpected or concerning symptoms.
In an emergency, seek appropriate urgent medical attention.
12. Our right to cancel
We may need to cancel or reschedule an appointment due to practitioner illness, unforeseen circumstances, clinical concerns, equipment issues or other circumstances outside our reasonable control. Where we cancel an appointment, we will make reasonable efforts to contact you and offer an alternative appointment where possible.
Where appropriate, any payment made for a treatment that has not been provided will be refunded.
13. Statutory rights
Nothing in these Booking & Cancellation Terms is intended to remove or restrict any rights you have under applicable consumer protection law. Where you have a legal right to a refund, cancellation or other remedy, that right will continue to apply.
14. Changes to these terms
We may update these Booking & Cancellation Terms from time to time. The version applicable to your booking will generally be the version in force when you make your appointment, unless a change is required by law.
15. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights.
16. Contact us
If you have any questions regarding bookings, cancellations or these terms, please contact:
TOWN HOUSE THE FACE & BODY CLINIC LTD. 17 ALBANY ROAD, CHELTENHAM GL50 2UN Email: [email protected]